FasTrak
FasTrak Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.3 star rating from 32 reviews with 62% likely to recommend; consumers are mostly dissatisfied and the distribution skews unfavorable. Many users request a refund for billing issues and report suspicious texts about balances.
Key Takeaways for Future Customers
- Read FasTrak reviews to know many report confusing notices and website problems.
- Expect to contact customer service for account, transponder, or billing help.
- Keep proof of payments and monitor texts before providing card details.
Negative Feedback / Risk Areas
- Frequent FasTrak customer complaints about billing errors, delayed notices, and alleged scams via text messages.
- Poor website and payment system reliability causing declined cards and repeated notices.
- Difficulties obtaining refunds and long waits or unresponsive support for disputes.
Positive Feedback
Some representatives resolved issues quickly, replaced transponders, and a few users reported efficient, helpful service when reached.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.3 star rating from 32 reviews with 62% likely to recommend; consumers are mostly dissatisfied and the distribution skews unfavorable. Many users request a refund for billing issues and report suspicious texts about balances.
Key Takeaways for Future Customers
- Read FasTrak reviews to know many report confusing notices and website problems.
- Expect to contact customer service for account, transponder, or billing help.
- Keep proof of payments and monitor texts before providing card details.
Negative Feedback / Risk Areas
- Frequent FasTrak customer complaints about billing errors, delayed notices, and alleged scams via text messages.
- Poor website and payment system reliability causing declined cards and repeated notices.
- Difficulties obtaining refunds and long waits or unresponsive support for disputes.
Positive Feedback
Some representatives resolved issues quickly, replaced transponders, and a few users reported efficient, helpful service when reached.
Media from reviews
Seattle, Washington
TAKING A VEHICLE OFF
:) :) :) AWESOME AWESOME TERRIFIC TERRIFIC AWESOME AWESOME AWESOME TERRIFIC TERRIFIC AWESOME TOTALLY!!!
- Win
- Win
Preferred solution: CARMAX
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Leandro, California
Resolved: Arreglo de pago
- - Me siento mal económicamente y necesito ayuda.
- - Mi familia enfrenta calamidad, hambre y desalojo.
- - Queremos enmendar nuestros problemas.
Me siento muy mal económicamente y quisiera mucha ayuda. Mi familia y yo estamos pasando calamidad, hambre y desalojo de nuestra casa debido a la falta de trabajo. Estamos queriendo enmendar todos nuestros problemas.
- Solucionar
- Nada
Preferred solution: Price reduction
User's recommendation: Exelente
Random text messages
- - Asks whether there is an outstanding or unpaid balance.
- - Daughter had UCSF Oakland appointment today; avoided tolls on Google Maps.
I just would like to know if I have outstanding or unpaid balance
My daughter had an appointment with UCSF in Oakland today I avoided tolls on google maps because I wasnt prepared or at the time did not have a fast track set ui $&&&&@
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Checking on a Fastrack payment
I received a text message saying that I owe money. I would like to know why I have not been notified until now, one day before they start screwing with me.
User's recommendation: I received a text message saying I owe $
The text message is a scam claiming you owe money for tolls. This is not a legitimate message from the Bay Area FasTrak. If you receive a scam text, you can report it to the Federal Trade Commission Report Fraud site, https://***/assistant?orgcode= or to the FBI's Internet Crime Complaint Center, https://***/
Los Angeles, California
I entered the lane by mistake
- - I called Fas Trak to report I entered a lane by mistake.
- - On July 4 at 3:30 pm I was going to a surprise birthday party by my children and exited quickly.
I was calling to inform fas Trak that I enter the lane by mistake// On the 4th of July my birthday about 3:30pm I was on my way to a surprise birthday party for me from my children// I immediately got out of it as soon as I could
User's recommendation: Call them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStolen device
My vehicle was stolen along with the tag, I'm having trouble getting ahold of someone to talk to concerning this stolen tag
Preferred solution: Clarification on stolen tag
User's recommendation: Better customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFor the obvious way that you conduct business
Why am I receiving texts saying that I owe you money and may have legal issues with date and time of fast track usage nor make and model of car?!
User's recommendation: Nightmare to deal with fast track!
The text message is a scam claiming you owe money for tolls. This is not a legitimate message from the Bay Area FasTrak.
The Bay Area FasTrak does not send text messages with a link to a website for toll payment. If you receive a scam text, you can report it to the Federal Trade Commission Report Fraud site, https://***/assistant?orgcode= or to the FBI's Internet Crime Complaint Center, https://***/
Sacramento, California
Your process was not impressive it your Customer Service rep was terrificYour error
It is all resolved with the assistance of the Customer Service rep
Dont tell me I Have to use 100 symbols. I do not work for you!!!
User's recommendation: On the automated system, ask early if you want 1 for English’ or 2 for Spanish. Waste of time list to the two longs meassages
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel service
I no longer use FasTrack. Please refund money held & instruct return of device. Address unchanged.
I no longer drive.
Preferred solution: Full refund
User's recommendation: Good service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Bernardino, California
Tickets
- - Fast track tickets cause a vehicle mix-up.
- - Liability was released to my husband, delaying registration, and it is paid and insured but not in my name.
I don't know why I should have these tickets when I have fast track . Is there something you can do about this ?
There was a bit of a mix up on this vehicle.
My husband bought it for me but the seller released the liability to him and it's made it difficult to register and theese tickets have put another stop on it. I paid and insured it but its still not in my name but the sticker is on it
Calista Carradine 818450****
- Using fast track anywhere
- Mix up
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have a fee due and I received a email with I now believe could have been a scam
- - A text asked to pay $6.99 to fast track six by a deadline.
- - I believe this could be a scam and want information from fast track.
I owe fast track six $6.99. I received a text saying I needed to pay it by the day.
I opened the text and I proceeded to give them the information they needed, but they said that my bank was not acceptable and asked me for another one.
I believe this could possibly be a scam. I need information from fast track.
User's recommendation: I need to speak to a live agent
The text message is a scam claiming you owe money for tolls. This is not a legitimate message from the Bay Area FasTrak.
The Bay Area FasTrak does not send text messages with a link to a website for toll payment. If you receive a scam text, you can report it to the Federal Trade Commission Report Fraud site, https://***/assistant?orgcode= or to the FBI's Internet Crime Complaint Center, https://***/ You can contact the FasTrak Customer Service Center directly at 1-877-229-**** to speak with a customer service representative.
West Sacramento, California
I haven’t received a call from Fastrak in regards to a balance due.
I havent received a statement of a bill that I owe a balance of my account and to verify the license plate.
User's recommendation: Verify your account
Fastrak transponder not working
Spoke with costumer service rep. She was able to resolve my issue.
She is sending new transponders. Thanks for her help.
User's recommendation: Call customer service to resolve issues
Norman, Oklahoma
What did i order from FAS TRAK????????
What did I order from FAS TRAK ??? I do not recall ordering from FAS TRAK. Please tell me what I ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestions on the service are we allowed to drive in the carpool lane with our fast track?
- - Traffic slows before the fast track on the 91, then lanes move smoothly.
- - Is carpool lane available with fast track, or would a longer fast track help?
I use my fast track on the 91 freeway. Almost every time I get on the traffic is pretty much stopped until we get to fast track and then all of the lanes are going smoothly.
And Im not sure why Im paying to get on fast track, because once your fast track ends on the 91 the traffic stops again. So were basically paying for nothing.
Are we allowed to use the carpool lane when we have fast track? Or maybe you need to have a longer fast track for the people who are actually paying for it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Florida
Questions on the service
- - Can Fast Track be used in HOA lanes?
- - Fast Track helps traffic, but when unavailable it slows or stops; extend Fastrak or allow HOA lane access.
Are we able to use the fast track in the HOA lanes?
It seems like when Im paying for the fast track lanes, regular traffic is always moving as fast as we are. And when fast track is no more the traffic stops.
Either they extend Fastrak or let us use The HOA lanes. After all, we are paying.
- Good to use when busy traffic
- Traffic never busy in the areas you have fast track
Preferred solution: Answers
Companies Similar to FasTrak
Maryland Transportation A...
“I was in Maryland for a limited amount of time some of the roads are very confusing not knowing where...“
91 Express Lanes
“Called to add a car to my account. Representative was great, friendly, efficient and personable.you are...“
ExpressToll
Metro ExpressLanes
“Dear, I received an invoice from Sixt Car Rental. We did indeed use the FastTrack Lane but all signs...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
The text message is a scam claiming you owe money for tolls. This is not a legitimate message from the Bay Area FasTrak. If you receive a scam text, you can report it to the Federal Trade Commission Report Fraud site, https://***/assistant?orgcode= or to the FBI's Internet Crime Complaint Center, https://***/ You can contact the Bay Area FasTrak Customer Service Center directly to check if you have any outstanding tolls, at 1-877-229-****,