Contact FasTrak Customer Service
FasTrak Phone Numbers and Emails
Toll-Free Number:
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(877) 229-8655
Customer Service:
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(415) 486-8655From outside the US
Careers:
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(415) 778-5297Director of Administrative Services and Equal Opportunity Employment Officer
Legal Department:
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(415) 778-6700Privacy Officer
FasTrak Emails:
How to Contact FasTrak Customer Service?
Most Popular Number:
| Total calls: 1 281 | Issues resolved: 85 | Last call: Jul 14, 2025 |
FasTrak Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
FasTrak Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call FasTrak is 8772298655. 93% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 81% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as FasTrak may ask you for the following information to identify you as a customer: first and last name, customer id or account no or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
FasTrak Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call FasTrak is 8772298655. 93% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 81% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as FasTrak may ask you for the following information to identify you as a customer: first and last name, customer id or account no or email.
People call FasTrak mainly because of request for information, account, payments and charges.
21% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact FasTrak is afremier@bayareametro.gov. 65% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
FasTrak Website:
FasTrak Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
General inquiries
PO Box 26926
San Francisco, CA 94126
License plate and one-time payment accounts
PO Box 26898
San Francisco, CA 94126
To respond to an invoice
PO Box 26879
San Francisco, CA 94126
To pay or contest a violation
PO Box 26925
San Francisco, CA 94126
Hours:
Monday - Friday: 8:30 am - 5 pm
Fax:
FasTrak Customer Service Reviews
The website is very complicated and I simply wanted to speak with a customer service to verify the license plates of my car and I am not going to recommend it to anyone.
I am in the Bay Area visiting and brought my own transponder. I registered the transponder with my rental car license plate and wanted to be sure that would work.
When I called, they checked that it was a limited time connection between the transponder and the rental car and it was all set.
I went over the San Rafael Bridge yesterday and the connection was verified. Amazingly easy.
I called FastTrack to resolve a violation notice from SB express. I thought that I might be in for a hassle but my service Representative was great and He made the process very pleasant. Thanks to Him and FastTrack.
How Good is FasTrak's Customer Service?
I just wanted my package and it’s like nobody knows where nothing Zach almost like a stolen. I want my package. I will have my lawyer call.
Great snd friendly service
Easy , simple , direct and professional !
ENOGH! DONE!
He was awesome!
I got everything I needed within minutes. I wasn’t pissed at all!
Summary of FasTrak Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call FasTrak?
Payments and Charges Question:
- “Payments”
- “I last mi bill”
- “Unpaid bill”
Request for Information Question:
- “Help with charge”
- “Checking on a Fastrack payment”
- “Why is my updated card not being used”
Account Question:
- “Put a new car on my account”
- “Do I have a balance”
- “Have balance”
Product/ Service Question:
- “Complaint”
- “Error”
- “Your error”
Activation/ Cancellation Question:
- “Cancel my fast track liscense plate toll tag”
- “Activate”
- “Renew fast track account”
Return/ Replace Question:
- “Change of vehicle”
- “Change of payment method”
- “Correct, a chicken with account”
Shipping and Delivery Question:
- “Because I want to stop the delivery I didn't purchase”
- “Where is my bill?”
- “Text message regarding me driving when I have not got out of bed”
Cards Question:
- “Card update”
- “Deleted a visa card number”
- “How do you get a fas teak gas card?”
Staff Question:
- “Unsatisfied service”
- “Statement of service”
- “Customer service”
Website/ Application Question:
- “Website down”
- “Instal my transponder and sighn up account”
- “To see if this website is legit and to see where I might’ve found myself on fast track”
Employment Question:
- “Lost my job and I have fees. I’d like to talk about a solution.”
- “Pay off fast trak”
- “W2s”
Refund Question:
- “Refund”
Other Question:
- “The Freeway was under repairs construction at 3 am. and the lanes was cut to one and I accidentally went to a wrong lane which one was a Fast Track lane . It’s not my fault .”
- “Research”
- “I entered the lane by mistake”
Compare FasTrak Customer Service To
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