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Contact FasTrak Customer Service

How to Reach a Person at FasTrak

Verified Contact Information

Toll-Free Number:

  • 1-877-229-8655
Call Now
Send Message

Customer Service:

  • 1-415-486-8655
    From outside the US

Legal:

  • 1-415-778-6700
    Privacy Inquiries

Media:

  • 1-415-778-6757
    MTC Public Information Office

Complaints/ Feedback:

afremier@bayareametro.gov
Deputy Executive Director, Operations

General Info:

info@bayareametro.gov

Jobs/ Career:

drodrigues@bayareametro.gov

Legal:

privacyofficer@bayareametro.gov
Privacy Inquiries

FasTrak Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular FasTrak Phone Number
1 (877) 229-8655
Average Hold Time
00:02:52
Average Calls duration
3 minutes
Most Popular FasTrak Email Address
afremier@bayareametro.gov
FasTrak Live Agent Availability
9% of callers successfully reach a real person
Issue Resolution Rate
Low (21% reported full resolution)
View full overview

How to Contact FasTrak Customer Service?

FasTrak offers a range of FasTrack customer service numbers to address the different needs of its customers. For general inquiries and assistance, you can contact the FasTrack customer care number at 1-877-229-8655. If you are calling from outside the United States, the customer service number is 1-415-486-8655.

If you require assistance or information regarding legal matters or privacy concerns, you can contact the Legal Department at 1-415-778-6700 for privacy issues. For media-related inquiries, the number for the MTC Public Information Office is 1-415-778-6757, and from outside the U.S., it's +1-415-486-8655. These FasTrack phone numbers cater to various aspects of FasTrak's services and operations, ensuring that customers and stakeholders can get the assistance they need.

FasTrak's Customer Service Center is available to assist you during their regular business hours, which are from 8:00 AM to 6:00 PM, Monday through Thursday, and 8:00 AM to 5:00 PM on Fridays. These hours provide ample opportunity to connect with experts at FasTrak for inquiries, support, and assistance throughout the workweek. However, it's important to note that FasTrak also offers an automated phone system, which is accessible outside of their regular business hours and on holidays. This means that even if you have questions or require assistance beyond the standard work week or during holidays, you can still utilize their automated system to address certain needs. FasTrak's commitment to providing both live support during business hours and automated assistance outside of those hours ensures that customers have access to their services when they need them most.

FasTrak does not provide a live chat option for customer support. However, alternative methods are available to address customer inquiries. You can contact FasTrack by FasTrack telephone numbers and emails, or even choose to visit their office in person for assistance. To access additional resources or gather more information, it is advisable to navigate to their help page on their official website. The above-mentioned options offer flexibility in reaching out to FasTrak for support and obtaining the necessary assistance or information you require regarding their services.

To contact FasTrak for inquiries, there are several email addresses available, depending on the nature of your request. For general complaints and feedback, you can email afremier@bayareametro.gov, or use the general contact email info@bayareametro.gov. If you have privacy-related concerns, reach out to privacyofficer@bayareametro.gov.

Another option is to visit their website and use the "SUPPORT-CONTACT US-EMAIL US" feature. Here, you can select the reason for your inquiry, such as disputes, equipment issues, payments, and more. FasTrak aims to respond to emails within five business days, ensuring that your questions or concerns are addressed in a timely manner. These multiple contact options and efficient response times help make your FasTrak inquiries a hassle-free process.

PissedConsumer Club

Contact Information

FasTrak Website:

FasTrak Help Center:

Corporate Office Address:

FasTrak
375 Beale St
San Francisco, California 94105
United States

Other Info (opening hours):

Mailing Address:

General inquiries

PO Box 26926

San Francisco, CA 94126


License plate and one-time payment accounts

PO Box 26898

San Francisco, CA 94126


To respond to an invoice

PO Box 26879

San Francisco, CA 94126


To pay or contest a violation

PO Box 26925

San Francisco, CA 94126


Hours:

Monday - Friday: 8:30 am - 5 pm

More contact details

Fax:

+1 (415) 974 6356

How Customers Rate FasTrak Support?

4.8 / 5
Good

Based on 1.4K calls to FasTrak customer support through PissedConsumer.com and 8 survey responses.

Total Calls
1.4K
Avg Call Duration
02:56
Issues Resolved
21%

Why Customers Call FasTrak?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 42%
  • Payments and Charges 29%
  • Request for Information 11%
  • Account 6%
  • Product/ Service 3%
  • Return/ Replace 2%
  • Activation/ Cancellation 2%
  • Shipping and Delivery 1%
  • Cards 1%
  • Staff <1%
  • Website/ Application <1%
  • Employment <1%
  • Refund <1%

Customer Inquiries & Issues

42%
  • "Saber cuando debo"
  • "New fastrak sticker"
  • "New car"

Payments and Charges

29%
  • "Make payment"
  • "Billing questions"
  • "Missing bill"

Request for Information

11%
  • "Pay past due tolls update credit card"
  • "Questions about coverage"
  • "Update my debit card"

Account

6%
  • "Add car to account"
  • "Put a new car on my account"
  • "Do I have a balance"

Product/ Service

3%
  • "Ques about tracker battery"
  • "I want to purchase a transponder."
  • "The Freeway was under repairs construction at 3 am. and the lanes was cut to one and I accidentally went to a wrong lane which one was a Fast Track lane . It's not my fault ."

Return/ Replace

2%
  • "Change debt card"
  • "Change credit car number on file"
  • "Changed license plate"

Activation/ Cancellation

2%
  • "Cancel my fast track liscense plate toll tag"
  • "Activate"
  • "Renew fast track account"

Shipping and Delivery

1%
  • "Because I want to stop the delivery I didn't purchase"
  • "Where is my bill?"
  • "Text message regarding me driving when I have not got out of bed"

Cards

1%
  • "Card update"
  • "Deleted a visa card number"
  • "How do you get a fas teak gas card?"

Staff

<1%
  • "Unsatisfied service"
  • "Statement of service"
  • "Customer service"

Website/ Application

<1%
  • "Website down"
  • "Instal my transponder and sighn up account"
  • "To see if this website is legit and to see where I might've found myself on fast track"

Employment

<1%
  • "Lost my job and I have fees. I'd like to talk about a solution."
  • "Pay off fast trak"
  • "W2s"

Refund

<1%
  • "Refund"

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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