Contact FasTrak Customer Service
FasTrak Phone Numbers and Emails
Toll-Free Number:
-
1 (877) 229-8655
Customer Service:
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1 (415) 486-8655From outside the US
Legal:
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1 (415) 778-6700Privacy Inquiries
Media:
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1 (415) 778-6757MTC Public Information Office
FasTrak Emails:
FasTrak Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| FasTrak Customer Service Rating | 4.8 out of 5 |
| Contact Method Distribution | 96% phone, 4% email |
| Most Popular FasTrak Phone Number | 1 (877) 229-8655 |
| Most Popular FasTrak Email Address | afremier@bayareametro.gov |
| Average Hold Time | 00:03:00 |
| Average Calls duration | 3 minutes |
| Overall Customer Sentiment | Mostly satisfied |
| FasTrak Live Agent Availability | 3% of callers successfully reach a real person |
| Common Reasons for Contact | Request for information, account, payments and charges |
| Issue Resolution Rate | Low (21% reported full resolution) |
| Customer Effort Score | Low Effort |
| Prepare before the call to FasTrak | First and last name, customer id or account number or email |
How to Contact FasTrak Customer Service?
Most Popular Number:
| Total calls: 1 303 | Issues resolved: 86 | Last call: Feb 20, 2026 |
Contact Information
FasTrak Website:
FasTrak Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
General inquiries
PO Box 26926
San Francisco, CA 94126
License plate and one-time payment accounts
PO Box 26898
San Francisco, CA 94126
To respond to an invoice
PO Box 26879
San Francisco, CA 94126
To pay or contest a violation
PO Box 26925
San Francisco, CA 94126
Hours:
Monday - Friday: 8:30 am - 5 pm
Fax:
Summary of FasTrak Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call FasTrak?
Payments and Charges Question:
- “Pay bill”
- “Bill”
- “Charges”
Request for Information Question:
- “Update my debit card”
- “Help with charge”
- “Checking on a Fastrack payment”
Account Question:
- “Put a new car on my account”
- “Do I have a balance”
- “Have balance”
Product/ Service Question:
- “Complaint”
- “Error”
- “Your error”
Return/ Replace Question:
- “Change of cars”
- “Change of vehicle”
- “Change of payment method”
Activation/ Cancellation Question:
- “Cancel my fast track liscense plate toll tag”
- “Activate”
- “Renew fast track account”
Shipping and Delivery Question:
- “Because I want to stop the delivery I didn't purchase”
- “Where is my bill?”
- “Text message regarding me driving when I have not got out of bed”
Cards Question:
- “Card update”
- “Deleted a visa card number”
- “How do you get a fas teak gas card?”
Staff Question:
- “Unsatisfied service”
- “Statement of service”
- “Customer service”
Website/ Application Question:
- “Website down”
- “Instal my transponder and sighn up account”
- “To see if this website is legit and to see where I might’ve found myself on fast track”
Employment Question:
- “Lost my job and I have fees. I’d like to talk about a solution.”
- “Pay off fast trak”
- “W2s”
Refund Question:
- “Refund”
Other Question:
- “Nesesito ayuda”
- “Por q meestan cobrando si no en etrado en lalinia de cobro”
- “Received notice my Fastrack wasn’t valid”
Compare FasTrak Customer Service To
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