Contact FasTrak Customer Service
How to Reach a Person at FasTrak
Toll-Free Number:
-
1-877-229-8655
Customer Service:
-
1-415-486-8655From outside the US
Legal:
-
1-415-778-6700Privacy Inquiries
Media:
-
1-415-778-6757MTC Public Information Office
Complaints/ Feedback:
General Info:
Jobs/ Career:
Legal:
FasTrak Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular FasTrak Phone Number | 1 (877) 229-8655 |
| Average Hold Time | 00:03:13 |
| Average Calls duration | 3 minutes |
| Most Popular FasTrak Email Address | afremier@bayareametro.gov |
| FasTrak Live Agent Availability | 6% of callers successfully reach a real person |
| Issue Resolution Rate | Low (21% reported full resolution) |
| FasTrak Customer Service Rating | 4.8 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 96% phone, 4% email |
| Common Reasons for Contact | Request for information, account, payments and charges |
| Customer Effort Score | Low Effort |
| Prepare before the call to FasTrak | First and last name, customer id or account number or email |
How to Contact FasTrak Customer Service?
Most Popular Number:
| Total calls: 1 318 | Issues resolved: 87 | Last call: Jul 17, 2026 |
Contact Information
FasTrak Website:
FasTrak Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
General inquiries
PO Box 26926
San Francisco, CA 94126
License plate and one-time payment accounts
PO Box 26898
San Francisco, CA 94126
To respond to an invoice
PO Box 26879
San Francisco, CA 94126
To pay or contest a violation
PO Box 26925
San Francisco, CA 94126
Hours:
Monday - Friday: 8:30 am - 5 pm
Fax:
Summary of FasTrak Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call FasTrak?
Payments and Charges Question:
- “Credit card used to auto pay pay toll fee”
- “Payments needed”
- “Payment information update”
Request for Information Question:
- “Pay past due tolls update credit card”
- “Questions about coverage”
- “Update my debit card”
Account Question:
- “Add car to account”
- “Put a new car on my account”
- “Do I have a balance”
Product/ Service Question:
- “I want to purchase a transponder.”
- “Complaint”
- “Error”
Return/ Replace Question:
- “Change of cars”
- “Change of vehicle”
- “Change of payment method”
Activation/ Cancellation Question:
- “Cancel my fast track liscense plate toll tag”
- “Activate”
- “Renew fast track account”
Shipping and Delivery Question:
- “Because I want to stop the delivery I didn't purchase”
- “Where is my bill?”
- “Text message regarding me driving when I have not got out of bed”
Cards Question:
- “Card update”
- “Deleted a visa card number”
- “How do you get a fas teak gas card?”
Staff Question:
- “Unsatisfied service”
- “Statement of service”
- “Customer service”
Website/ Application Question:
- “Website down”
- “Instal my transponder and sighn up account”
- “To see if this website is legit and to see where I might’ve found myself on fast track”
Employment Question:
- “Lost my job and I have fees. I’d like to talk about a solution.”
- “Pay off fast trak”
- “W2s”
Refund Question:
- “Refund”
Other Question:
- “Manage”
- “Applying to go to the express lanes”
- “Preguntar por una factura”
Compare FasTrak Customer Service To
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